Most of the things that we do today are quite reliant on the power of the internet. We utilize the net for professional and personal reasons and we get net from our ISPs. An ISP refers to Internet Service Provider.
When it comes to choosing your ISP, it is important that you are aware of the type of service that you will be getting. After all, most ISP contracts come with a lock-in period. The last thing that you should want is to get tied into a contract that financially bleeds you but does not live up to its end of the bargain. So we firmly believe that it would be best that you ask certain questions of your ISP before you choose them.
Is There a Data Cap?
The data cap refers to a imposed limit that your ISP has to the data that you can consume within a time period. For example, an ISP can institute a 50 GB for a 30-day period. This is usually instituted per account. In any given home environment, there is generally a single ISP account that is shared by everyone there.
As you can imagine, every time you load up a page or send a private message via an app, you consume data. 50 GB can be gone in a matter of days if there are a lot of you in that particular household. Therefore, it would be wise to know if there is any such data cap with the ISP that you’re speaking to and find out if there is any sort of plan that doesn’t have it.
Are There Extra Fees?
Beyond the monthly payments, it would be smart to determine if there are any other fees that you may inadvertently be saddled with. There will often be fees regarding connections, installments, and going over the data cap.
Even big named ISPs can be rather sneaky when it comes to the fine print in their contract. It would be smart for you to really get an answer from a representative and check the fine print to see if what they say coincide with each other.
What is the Average Repair Time?
No matter how good the ISP is, there will always be unforeseen events. There could be a storm or there could just be one reason or another for your internet to go down. In such cases, this can mean loss of revenue and no productivity as a whole. If you run a business that is reliant on the internet, this can be a very concerning thing.
When it comes to things like this, it is important that you ask your ISP how long their average repair time is. The speed in which they can address any issues should be a critical factor in your decision making.
Where is Your Tech Support Based?
If there is an issue that will require the help of technical support, it is important to know where the tech support hub will be based. If they are on a different country, it would be quite hard or even costly to reach them. Your time is important and should be treated as such.
If your ISP is one of those that regularly outsources their tech support, you may want to consider if they are worth signing up with.
Choosing the right ISP can mean the difference between smooth sailing and patchy internet. This is one technological service that you must be really discerning about. What sort of questions would you want to ask the ISP that you’re looking at? Let us know in the comments below.